Talk to us any time
Questions about a deposit, a bonus or your account? Our support team is on deck around the clock, and this page gives you every channel plus the response windows we hold ourselves to.
How you can reach us
Live chat
Open the chat widget in the bottom right corner of any page on mybet-pokies.org and type your question. No queue-jumping tricks needed: chat is staffed 24/7 and average wait time is under 2 minutes.
Write to [email protected] for anything that needs detail or attachments, such as screenshots of an error or KYC documents. We reply within 24 hours, and most emails get an answer in 6 to 8 hours during Australian business hours.
Channel summary
Here is every channel in one glance.
| Channel | Where | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat widget, bottom right of any page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 monitoring | Within 24 hours | |
| Responsible gambling | Chat or email, mark it urgent | 24/7 | Priority handling |
What we can help with
Our team handles the full range of account and payment questions, from a stuck deposit to bonus wagering maths. If your issue needs another department, we transfer it internally and stay on the case until it is closed, so you never get bounced around.
- Account and KYC: profile updates, document uploads, ID or proof-of-address verification before your first withdrawal
- Deposits and withdrawals: failed PayID or crypto transactions, withdrawal timing (1-3 business days, crypto within 24 hours), daily and weekly limits
- Bonuses: wagering on the 100% welcome bonus up to 500 AUD with 100 free spins, cashback, reload offers, promo code MYBET questions
- Technical problems: game load errors, mobile site issues on iOS and Android, login troubles
- Responsible gambling: setting deposit or loss limits, session reminders, self-exclusion, and referrals to Gambling Help Online on 1800 858 858
Check these before writing
Two minutes of quick checks often saves an email round trip. Nine out of ten bonus and payment questions are answered by the three steps below.
- Open our FAQ page from the site menu: bonus terms, wagering and payment timing are covered in short articles
- Look at your profile's KYC status: if documents show as pending, that is why a withdrawal is waiting, not an error
- Check your transaction history: a deposit showing as completed on your side but not in your casino balance is the exact detail we need if you still have to contact us
- Have your username ready, plus the time of the transaction or error, so we can pull it up on the first reply
Formal letters and business enquiries
Registered office
Mybet Entertainment N.V. is licensed by the Malta Gaming Authority under licence number MGA/B2C/247/2013. Formal correspondence can be posted to our registered office in Curaçao-style company registries at Wilhelminalaan 13, Willemstad. Mark the envelope to the attention of Player Support so it reaches the right desk.
Press and partnerships
Media, affiliate and partnership enquiries go to a separate inbox so they never clog the player queue: [email protected]. We answer business mail within two business days.
Frequently asked questions
Is live chat available overnight in Australia?
Yes. Chat runs 24/7 every day of the year, including public holidays, with typical wait times under 2 minutes.
Which email should I use for support?
Send everything player-related to [email protected]. We answer within 24 hours, usually faster during Australian business hours.
Can support speed up my withdrawal?
We can check the exact status, but processing time is set: 1-3 business days for bank and PayID methods, within 24 hours for crypto, once your KYC documents are approved.
Can I set deposit limits through support?
Yes. Ask in chat or email and we will apply deposit or loss limits, session reminders or self-exclusion to your account immediately. For independent help, Gambling Help Online is on 1800 858 858.