Your Privacy at Mybet Casino
This policy explains what personal data we collect when you play at Mybet Casino, why we collect it, how long we keep it and the rights you hold over it. We launched in 2021 under a Malta Gaming Authority licence, and we handle your information to the standards that licence demands.
The Data We Collect
We collect only what we need to run your account, verify your identity and meet our regulatory obligations. Here is the full picture.
Some of this data comes straight from you when you register or deposit. The rest is generated automatically as you use our site.
- Identity data: full name, date of birth, email address, phone number and residential address.
- Verification documents: government-issued ID, proof of address and payment method verification required before your first withdrawal.
- Transaction data: deposits, withdrawals, bet history, bonus usage and balances in AUD, USD, EUR, NZD, BTC, ETH, USDT or LTC.
- Technical data: IP address, device type, operating system, browser and approximate location derived from your IP.
- Gameplay behaviour: games played, session duration, betting patterns and win/loss records.
- Marketing preferences: which promotions you opt into, your communication channel choices and bonus engagement.
How We Use Your Data
We use your data for seven clear purposes, and nothing beyond them.
If we ever want to use your information for a new purpose, we will tell you first and, where consent is required, ask for it.
- Creating and managing your player account.
- Verifying your identity and age under our KYC obligations.
- Processing your deposits and withdrawals, including crypto transactions.
- Preventing fraud, money laundering and bonus abuse.
- Monitoring for signs of problem gambling so we can act on our responsible-gambling tools.
- Sending you marketing and promotional offers, only where you have consented.
- Meeting legal and regulatory obligations set by the Malta Gaming Authority and Australian law.
Our Legal Bases
We rely on four legal bases, each tied to specific activities. You have different rights depending on which one applies.
Contract: we process your identity, contact and transaction data to set up and manage your account and deliver the services you signed up for, including the welcome bonus and VIP program.
Legal obligation: KYC checks, transaction records and suspicious-activity reporting are required by gaming and anti-money-laundering law. We cannot offer you a account without them.
Legitimate interest: we use gameplay and technical data to detect fraud, secure our platform and improve our games. We weigh this interest against your rights and only act where the balance favours it.
Consent: marketing emails, SMS and personalised offers go out only if you opt in. You can withdraw consent at any time from your account settings or by contacting support.
How Long We Keep It
We do not hold your data forever. Each category has a defined clock, set either by regulation or by the purpose it serves.
Once the retention period expires, we delete or irreversibly anonymise your data.
| Data category | Retention period |
|---|---|
| Transaction and KYC records | At least 5 years, as required by gaming regulation |
| Account and identity data | While your account is active, then 5 years after closure |
| Gameplay history | 5 years for regulatory reporting |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Technical logs (IP, device) | Up to 12 months for security purposes |
| Verification documents | 5 years after account closure, then securely destroyed |
Who We Share Data With
We never sell your personal data. We share it only with parties who need it to deliver a service you use or where the law requires it.
Every provider we use is bound by a written data-processing agreement that limits what they can do with your information.
- Payment processors handling your deposits and withdrawals, including crypto payment gateways.
- KYC and AML verification providers who check your ID documents.
- Game and platform providers supplying the software behind our 1,200 titles.
- Regulators and law enforcement, where we are legally compelled to report.
- Analytics and hosting services that keep the site running, processing only what is necessary.
- Professional advisers such as auditors and lawyers, under confidentiality obligations.
Your Rights Over Your Data
You control your information. We respond to every request within 30 days, usually faster through our 24/7 live chat.
Some rights are limited where a legal obligation blocks us, for example we cannot erase KYC records before the regulatory retention period ends. We will explain any refusal and your options.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything inaccurate or incomplete.
- Erasure: ask us to delete data where no legal retention rule applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: opt out of marketing at any time, without affecting your account.
- Complain: lodge a complaint with the Office of the Australian Information Commissioner or, if you are in the EU, your national data protection authority.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences and understand how the site is used. Strictly necessary cookies cannot be switched off; analytics and marketing cookies only load with your consent, which you can change any time from the cookie banner.
Our full cookie inventory, including names, purposes and lifespans, is set out on our dedicated Cookies Policy page.
How We Protect Your Data
We treat security as an ongoing program, not a one-off setup. Our measures include TLS encryption for all traffic between your device and our servers, encrypted storage of verification documents, and strict role-based access controls so staff see only the data their job requires.
We test our defences regularly and monitor for suspicious activity around the clock. If a breach ever affects your personal data, we will notify you and the relevant authorities within the timeframes the law requires, and tell you what we are doing about it.
Contact Our Data Officer
Questions about this policy or how we handle your data go straight to our Data Protection Officer. Email [email protected] and you will get a reply within 5 business days.
For anything urgent, our live chat runs 24/7 and can put you in touch with the privacy team directly. You can also write to us at Mybet Entertainment N.V., using the contact details listed on our website.
Frequently asked questions
Can I play at Mybet Casino without giving my ID documents?
You can register and deposit, but we must verify your identity before your first withdrawal. This is a regulatory requirement under our Malta Gaming Authority licence and cannot be skipped.
How do I stop marketing emails from you?
Open your account settings and update your communication preferences, or click the unsubscribe link in any email. Withdrawal of consent takes effect immediately and never affects your account or bonuses.
Will you delete all my data if I close my account?
We delete marketing preferences and gameplay data we no longer need, but KYC and transaction records must be kept for at least 5 years after closure under gaming law. After that period they are securely destroyed.
Do you share my data with game providers?
Game providers receive only the technical data needed to run their titles in your session, such as a player ID. They never see your payment details or verification documents.
Who do I complain to if I am unhappy with your data handling?
Contact our Data Protection Officer first at [email protected]. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner or your local data protection authority.