Responsible gaming at Mybet Casino

Pokies and sports betting are entertainment, nothing more. The moment play stops feeling that way, we want you to have every tool and every phone number you need, in one place, with no judgement attached.

Our commitment to your wellbeing

We take player wellbeing seriously, and we back that statement with action rather than slogans. Every account on our platform runs behind continuous behavioural monitoring that flags patterns connected to harm: sharp deposit spikes, extended overnight sessions, repeated failed logins after a loss, and frequent top-ups immediately after a decline. When the system raises a flag, our trained player-safety team reviews it within 24 hours and reaches out privately with support options, never with a promotion.

Our licence from the Malta Gaming Authority (MGA/B2C/247/2013) obliges us to keep these protections running, and we have done so since we launched in 2021. Reality checks appear on your screen by default every 60 minutes, showing your session length, net result for the day and a one-tap link to your limits page. You can shorten that interval to 15 or 30 minutes in your account settings whenever you like.

Warning signs to watch for

Problem gambling rarely announces itself. It shows up in small changes first, and it responds best to early action. Scan the list below and count how many apply to you over the past month. Two or more is a signal worth acting on, and acting on it is a strength, not a weakness.

• Chasing losses: returning straight after a losing session, or raising your stake, to win money back.
• Hiding your play: downplaying time or money spent to family, friends or yourself.
• Borrowing to gamble: using credit cards, payday lenders or money owed to bills to keep playing.
• Mood changes: irritability, restlessness or anxiety when you cannot play, or after a losing streak.
• Drifting limits: the deposit limit you set feels tight, so you quietly raise it again and again.
• Preoccupation: planning your next session, or replaying past results, during work or family time.
• Loss of balance: skipping sleep, meals, shifts or social plans to extend a session.
• Escalation: ordinary stakes no longer give you the same feeling, so you bet more to reach it.

Limit tools you set yourself

Every control below is live on your account right now, and each one takes under a minute to activate in the Responsible Gaming tab under your profile. You can tighten any limit instantly; loosening one takes 24 hours to come into effect, which gives you a built-in cooling-off window by design.

• Deposit limits: cap the amount you can load per day, week or month, applied instantly across all payment methods including crypto.
• Loss limits: set a maximum net loss for a period, after which betting stops until the period resets.
• Wagering limits: restrict total stakes placed, separate from deposits, so bonus hunting cannot quietly inflate your turnover.
• Session reminders: pop-up reality checks at intervals you choose, from 15 minutes up, showing time played and net position.
• Session timeouts: force a log-out of a fixed length, from 60 minutes to 6 hours, with re-entry blocked until it expires.
• Cooling-off periods: pause the account for 24 hours to 30 days while keeping your balance and settings intact.
• Self-exclusion: the strongest option, closing your account for a set term or permanently, detailed in the next section.

Self exclusion at Mybet Casino

Durations we support

Choose the term that matches your situation. All five options apply to the whole platform, covering the casino, live tables, the sportsbook and every promotional channel we operate.

Balances, open bets and reactivation

Any funds in your balance remain yours and can be withdrawn at any point during the exclusion, even though play is blocked. Bets already placed before the exclusion settle normally, and resulting winnings are added to your withdrawable balance. Reactivation is never automatic for terms of 30 days or longer: you must contact [email protected] from your registered email, complete a short wellbeing conversation with our player-safety team, and then wait a 24-hour review before access returns. During any exclusion term we stop all marketing to you, and we screen new sign-ups against your details to stop you opening a fresh account around the block.

Keeping minors off our site

Our platform is strictly for players aged 18 and over, and we enforce that rule before anyone can wager. KYC verification, a government-issued ID, proof of address and payment method check, is required before a first withdrawal, and ID spot-checks run at deposit stage for any account showing irregular patterns. An account holder who is found to be under 18 is closed immediately, with all deposits refunded.

If children can reach your device, the safest setup is layers. Keep your login credentials to yourself, never let a browser save them on shared equipment, and install parental control software such as Net Nanny, Qustodio or CyberPatrol to filter gambling sites at the device level. The Australian Government's eSafety Guide lists free filters suited to each platform, and our support team can point you to it any time.

Where to get outside help

Some situations need more than account tools, and reaching out to people trained in gambling harm is a sound move. These Australian services are free, confidential and available around the clock. You can also ask us to email these details to you, or to add them to your reality-check pop-ups, whenever that would help.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au. Free 24/7 telephone counselling plus webchat, email support and self-help modules.
• Lifeline Australia: 13 11 14, lifeline.org.au. 24-hour crisis support if gambling harm is affecting your mental health or you are in distress.
• Gambler's Help (Victoria and national network): 1800 858 858, gamblershelp.com.au. Face-to-face and financial counselling to rebuild after gambling losses.

Talk to our support team

Our live chat runs 24/7 and the first thing you can type is "responsible gaming", which routes you straight to an agent trained in player safety rather than to general support. They can walk you through limit settings, process a cooling-off request, arrange a balance withdrawal during an exclusion or simply listen. Prefer email? Write to [email protected] with the subject line "Player Safety" and you will get a response from that same team, usually within a few hours.

One thing we will never do is use a wellbeing conversation to sell you a bonus. When you contact player safety, all promotions are switched off for your account for that day, so the exchange stays about you and what you need from us.

Frequently asked questions

Can I reverse a self-exclusion before it ends?

Only exclusions of 24 hours expire automatically. For 7-day terms or longer, early reactivation is not offered, and requests are reviewed 24 hours before any access returns only for the 7-day term after its scheduled end.

Will I lose the money in my balance if I self-exclude?

No. Your balance stays yours during any exclusion term, including permanent closure, and you can withdraw it to your verified payment method at any time.

Do deposit limits apply to crypto deposits?

Yes. Limits cover every payment method we accept, including Bitcoin, Ethereum, Tether and Litecoin, with no gaps between fiat and crypto.

Is talking to player safety kept private?

Yes. Conversations with our player-safety team are confidential, marketing is paused for that day, and nothing is shared outside the team without your consent except where the law requires it.

Can I set limits for someone else's account?

We cannot change another adult's settings, but a third party can report concerns via [email protected], and we will act on any credible report by reaching out to that player directly.