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Our Terms, Your Playbook

Accepting Our Terms

By creating an account on our platform, you accept these Terms & Conditions in full. The agreement takes effect the moment you complete registration and remains in force for as long as your account stays open. We recommend you read this page carefully before your first deposit, because the rules below govern every bet, bonus and withdrawal on Mybet Casino.

  • 1. These terms form a binding agreement between you and Mybet Entertainment N.V.
  • 2. By ticking the acceptance box at registration you confirm you have read and understood every clause.
  • 3. If any clause conflicts with applicable law in your jurisdiction, the remaining clauses stay in effect.
  • 4. Continued use of our platform after we publish an update means you accept the revised terms.

Who Can Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher. One account per person, per household and per IP address. Players residing in the USA, UK, France, Spain, Italy, Netherlands, Belgium or Turkey may not hold an account with us.

  • 1. You must provide accurate personal details at registration and keep them up to date.
  • 2. Duplicate accounts opened under different identities will be closed and balances may be forfeited.
  • 3. Before your first withdrawal we complete KYC verification: government-issued ID, proof of address and payment method verification.
  • 4. It is your responsibility to check that online gambling is legal where you live.

Deposits, Withdrawals and Verification

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether and Litecoin for deposits. Withdrawals are processed via PayID, bank transfer and the four supported cryptocurrencies. The minimum deposit is 20 AUD and the minimum withdrawal is 30 AUD, with daily and weekly caps stated on the cashier page.

1. Deposits are credited immediately; crypto deposits confirm within minutes depending on network load.

2. Withdrawals take 1-3 business days, and crypto payouts are usually completed within 24 hours.

3. We charge no fees on deposits or withdrawals; your bank or wallet provider may apply its own.

4. Withdrawals are released only after successful KYC verification.

5. An account with no login or transaction activity for 12 consecutive months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts and will notify you before doing so.

How Our Bonuses Work

Bonuses, free spins, cashback offers and tournament prizes each carry their own promotional rules published alongside the offer. The general clauses below apply to every promotion on our platform unless a specific offer states otherwise.

  • 1. Wagering requirements must be completed within the validity period stated in the offer, otherwise the bonus and any winnings from it are void.
  • 2. While a bonus is active, the maximum bet per round is limited; breaching the cap can void the bonus.
  • 3. Wagers on certain games may contribute at a reduced rate or not at all; the contribution table is listed in each promotion's terms.
  • 4. Bonus abuse, including structured betting patterns designed to exploit wagering requirements, results in forfeiture of the bonus and winnings.
  • 5. One bonus per person, household and payment account unless we state otherwise.
  • 6. We may cancel or amend a promotion at any time if misuse is detected, and will honour balances already won fairly under the original rules.

Conduct We Do Not Tolerate

Fair play protects everyone on our platform. The following conduct breaches these terms and may lead to account suspension, forfeiture of funds and permanent exclusion.

  • 1. Fraud of any kind, including false KYC documents or misrepresented identity.
  • 2. Chargebacks and payment disputes raised after funds have been played.
  • 3. Multi-accounting or sharing account credentials with third parties.
  • 4. Collusion with other players to manipulate game outcomes or tournaments.
  • 5. Use of bots, scripts, automated tools or any software that gains an unfair advantage.
  • 6. Use of VPN, proxies or other tools to mask your location and access the platform from a restricted country.
  • 7. Exploiting software errors or glitches; report a fault to support and do not play through it.

Setting Limits and Taking a Break

Gambling should stay a form of entertainment, not a source of harm. Our responsible gaming tools let you set deposit limits, loss limits and session reminders from your account settings at any time, and they take effect immediately. If you need support, Gambling Help Online is available on 1800 858 858, free and confidential, 24 hours a day.

  • 1. You may request a cooling-off period or full self-exclusion by contacting our support team, available 24/7 via live chat or [email protected].
  • 2. During self-exclusion we close your account, block marketing communications and, where technically possible, prevent new registrations with the same details.
  • 3. We reserve the right to review accounts showing signs of harmful play and to contact you with information about limits and support services.
  • 4. Removal of a self-exclusion before its expiry is not guaranteed and requires a formal review.

Closing Your Account and Raising Disputes

You may close your account at any time by contacting our support team, provided all bonuses are settled and no wagers are pending. We will return your withdrawable balance to a verified payment method in your name. If you believe we have handled something incorrectly, follow the steps below before escalating externally.

  • 1. Lodge your complaint in writing with our support team; we acknowledge receipt within 48 hours.
  • 2. Unresolved complaints are escalated to our internal disputes team, which issues a final response within 21 days.
  • 3. Our operations are licensed by the Malta Gaming Authority under licence MGA/B2C/247/2013, and you retain the right to refer disputes to the regulator.
  • 4. These terms are governed by the laws applicable to our licence, and the courts of that jurisdiction have exclusive authority over claims that cannot be settled amicably.

When We Update These Terms

We review these terms regularly and may revise them to reflect changes in law, our licence conditions or our products. When we make a material change, we notify registered players by email or an in-platform message at least 7 days before the new version takes effect. The current version is always available on this page with its revision date.

1. Non-material corrections, such as typographical fixes, apply immediately.

2. If you continue using our platform after a change takes effect, the revised terms apply to you.

3. If you disagree with a material update, you may close your account before the effective date with no penalty.

Frequently asked questions

When do the terms take effect for my account?

The moment you complete registration. Every bet, bonus and withdrawal you make afterwards is governed by the current version of these terms.

Can I withdraw before finishing KYC verification?

No. We must verify your government-issued ID, proof of address and payment method before releasing your first withdrawal. Verification usually takes 1-3 business days.

What happens to an inactive account?

After 12 consecutive months with no login or transaction activity, your account is treated as dormant. We will contact you before any administrative fee is applied.

How do I self-exclude from Mybet Casino?

Contact our support team via live chat or [email protected]. We will close your account, stop marketing messages and set the exclusion period you request.

How will I know if the terms change?

We email registered players or send an in-platform message at least 7 days before any material change takes effect, and the current version with its revision date is always published on this page.